AOPC - IT Specialist 1 - Software Tester (18-07)
May 17, 2018
$46,242 - $54,678
This is beginning-level professional information technology work. Responsibilities include system testing, end-user support, and documentation for the AOPC’s administrative support application, employee online services, and applications used by the PA Board of Law Examiners.
- Tests fixes, modifications and enhancements to ensure the changes work properly and meet user requirements.
- Develops and writes test plans and scenarios for integration, system, and regression testing.
- Acts as a testing coordinator for large projects.
- Analyzes information from users to determine problem resolutions; assigns severity level to the call, and forwards information to the appropriate resources.
- Performs second-level problem determinations to identify the source of the problem in the application and suggests possible solutions to the programmer analysts and database administrators.
- Performs first-level problem determination to identify and isolate failure point, including hardware, network, application, training, and / or documentation.
- Develops user support documentation and notifications of changes to users.
- Assists the help desk operator, as needed, in serving as the initial point of contact for system questions and problems.
- Develops user help text using RoboHelp.
- Assists system analysts in updating, maintaining and testing the training scenarios.
- Develops and maintains the standards documents for reports, forms, and system documentation.
- Associates degree with an IT-related major or minor; AND
- One year of related IT experience.
- An equivalent combination of education, experience, and / or training may be considered.
- Strong oral and written communication and problem solving skills required.
- Proficiency with Transact SQL, RoboHelp, MS Office (Word, Excel, Access, PowerPoint and Outlook) required.
- Knowledge of human resource practices would be helpful.
- Satisfactory criminal background check required.
Unified Judicial System Hiring Policy
The Unified Judicial System of Pennsylvania recruits, employs, and promotes the most qualified applicants without regard to their political affiliation, race, color, age, national origin, sex, sexual orientation, gender identity or expression, religion, disability, or other non-merit facts or considerations. Reasonable accommodations will be provided to applicants with disabilities as may be necessary to ensure that all applicants are given a fair and equal opportunity to compete for all employment positions. Applicants who need accommodation for an interview should request so in advance. All hiring policies and procedures are intended to conform to all provisions of the Pennsylvania Human Relations Act, the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, the Age Discrimination in Employment Act of 1967, and all other state and federal statutes governing fair and non-discriminatory hiring practices.
Applicants requiring accommodation, for any part of the application and/or interview process, should contact Human Resources at (717) 231-3309.